Where we deliver

We ship across the United Kingdom, including England, Scotland, Wales and Northern Ireland, along with the offshore and Highland postcodes that some retailers quietly exclude. If your postcode can be delivered to, it will be accepted at checkout.

Delivery cost

UK delivery is free. Where more than one delivery option is available, any upgrade and its cost are shown at checkout before you confirm and pay, so there is never a charge you have not already seen.

Processing and dispatch

Orders are picked and packed in the order they arrive. Orders placed over a weekend or on a bank holiday are picked up on the next working day. The checkout shows the expected delivery timescale for your address before you pay, and that estimate is the one to go by, since it reflects the service available to your postcode.

Tracking your order

You will receive an email confirming your order, and a further email once it has been dispatched. Where the delivery service used provides tracking, the details will be included in that dispatch email so you can follow the parcel yourself.

Delays

Occasionally a parcel takes longer than expected, usually during busy periods such as sale weeks and the run-up to Christmas, or because of weather and courier disruption. We cannot control the courier network, but we can chase a parcel on your behalf, so if yours is running late please tell us through the contact form and we will look into it.

Delivery addresses

Please check your delivery address carefully before confirming your order, because once a parcel has been dispatched we cannot redirect it. If you spot a mistake immediately after ordering, contact us straight away and we will change it if the order has not yet gone out.

Missing or undelivered parcels

If a courier records a delivery you have not received, check with neighbours and look for a card or a safe-place note first, as parcels are often left securely nearby. If it still has not turned up, get in touch and we will open an enquiry with the courier. Please tell us as soon as you can, since carriers apply time limits to claims.

Returns

If something does not fit or you change your mind, our refund policy explains how to send it back and what happens next, including the 14 day cancellation period the law gives you on most online orders.

Questions

If anything about delivery is unclear, or you need an order to arrive by a particular date, ask us before you order through the contact form and we will tell you honestly whether it is achievable.