At Amicci Clothing UK, we want you to feel confident when shopping with us. If your order is not quite right, you can request a return in accordance with the terms outlined below.
This Refund & Return Policy explains how to request a return, the condition items must be in, how refunds are processed, and what to expect after sending an item back.
1. Our Returns Promise
We understand that choosing the right size or style online is not always easy. If an item does not work for you, our team is here to help with the return process.
For the best chance of a smooth return, please keep the original tags attached and try the garment on indoors before deciding whether to keep it.
2. Return Eligibility
To be eligible for a return, an item should generally meet the following requirements:
- The item must be unused and unworn.
- Original product tags should remain attached.
- The item must be in its original condition.
- The item must not have been washed, altered or damaged.
- The item should be free from makeup, perfume, deodorant, stains, pet hair or other marks.
- The original packaging should be included where reasonably possible.
- Proof of purchase or the relevant order information may be required.
We recommend checking the fit and appearance of your item indoors before removing tags or using the product.
3. Items That Cannot Normally Be Returned
For hygiene and customer-safety reasons, certain products may not be eligible for return once opened or used.
Returns may be refused for products that:
- Have been worn or washed
- Have been damaged after delivery
- Have been altered or customised
- Are missing their original tags where tags are required for return
- Show signs of makeup, fragrance, deodorant or other personal use
- Have been returned in an unsuitable condition
This does not affect your statutory rights regarding faulty, damaged or incorrectly supplied goods.
4. How to Request a Return
If you would like to return an order, please contact our customer service team before sending the item back.
Include the following information:
- Your full name
- Order number
- Email address used when ordering
- Product name
- Reason for the return
- Whether you would prefer a refund or eligible exchange
Our team will provide the appropriate return instructions.
Important: Please do not send an item to an address obtained from an unrelated website or third party. Use only the return instructions supplied by Amicci Clothing UK.
5. Return Timeframe
Returns must be requested and sent within the applicable return period communicated by Amicci Clothing UK.
The exact return window may vary depending on the order or promotional terms. Please contact our team if you are unsure whether your order is still eligible.
We recommend sending your return as soon as possible rather than waiting until the final day of the return period.
6. Return Postage
Unless an item is faulty, damaged on arrival, incorrect, or otherwise covered by applicable consumer law, the cost of returning an unwanted item may be the customer’s responsibility.
Please obtain proof of postage and retain your tracking information until your return has been successfully processed.
For faulty or incorrect orders, please contact us before returning the product so that we can provide the appropriate instructions.
7. Faulty or Damaged Items
We take care to ensure orders leave us in good condition. However, if your item arrives damaged or you believe there is a manufacturing fault, contact us as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Photographs showing the fault or damage
- Photographs of the packaging where relevant
We will assess the issue and, where appropriate, arrange a suitable resolution such as a replacement, repair or refund in accordance with applicable UK consumer law.
Normal wear and tear, accidental damage or damage caused by incorrect care may not qualify as a manufacturing fault.
8. Incorrect Item Received
If you receive a product that is different from what you ordered, please contact our customer service team before returning it.
We will review the order and provide instructions for returning the incorrect item.
Where the error is confirmed to be ours, we will work to provide an appropriate replacement or refund.
9. Exchanges
If you need a different size of the same item, please contact us to discuss an exchange.
Exchange availability depends on stock levels at the time your request is processed.
If the requested replacement is unavailable, we may instead process an appropriate refund or advise you on the available options.
For this reason, if you know that you need a different size, contacting us promptly is recommended.
10. Sale and Promotional Items
Sale items and promotional products may be subject to specific return conditions displayed at the time of purchase.
Unless clearly stated otherwise, discounted products are not automatically excluded from your statutory rights.
If you are unsure whether a sale item qualifies for return, please contact our customer service team before sending it back.
11. Refund Processing
Once your returned item has been received and inspected, we will determine whether it meets the applicable return requirements.
If the return is approved, the refund will normally be issued to the original payment method used for the purchase.
The time required for the funds to appear in your account may depend on your bank or payment provider after we have processed the refund.
A refund confirmation may be sent to the email address associated with your order.
12. Refunds for Delivery Charges
Where a refund includes delivery charges, the amount refunded will be handled in accordance with the applicable UK consumer regulations and the circumstances of your return.
Additional delivery services selected beyond the standard available option may not necessarily be refundable.
13. Partial Refunds
In certain circumstances, only part of an order may be eligible for a refund.
For example, this may occur where:
- Some items are returned and others are kept.
- Only certain products meet the return requirements.
- A returned item has been used or damaged beyond what is permitted for inspection.
Our team will explain the applicable outcome where a partial refund is necessary.
14. Returns That Do Not Meet Our Requirements
An item that does not meet the return conditions may be rejected.
Examples include products that have been:
- Worn
- Washed
- Altered
- Damaged
- Stained
- Returned without required tags
- Returned outside the applicable return period without an accepted reason
Where a return cannot be accepted, we may contact you regarding the next steps.
15. Lost or Damaged Returns
Customers are responsible for ensuring that returned parcels are packaged securely and sent using an appropriate delivery service.
We strongly recommend using a tracked service and keeping your postage receipt until the return has been completed.
If a returned parcel is lost in transit, tracking or proof of postage may be required when investigating the issue.
16. Order Cancellation
If you change your mind shortly after placing an order, contact us as quickly as possible.
We will try to cancel the order before it enters the fulfilment or dispatch process. However, cancellation cannot always be guaranteed once an order has been processed or dispatched.
If the order has already been dispatched, you may need to follow the applicable return procedure instead.
17. Your Statutory Rights
Nothing in this Refund & Return Policy is intended to limit or remove any rights you may have under UK consumer protection law.
If an item is faulty, not as described, or does not meet the legal standards applicable to consumer goods, you may have additional rights beyond our standard returns procedure.
Where there is a conflict between this policy and your statutory rights, your statutory rights will take precedence.
18. Return Packaging
Please package your return carefully to help prevent damage during transportation.
Where possible:
- Use suitable protective packaging.
- Keep the product in its original packaging.
- Include any relevant product tags.
- Remove or cover old delivery labels from the outer parcel.
- Keep your tracking details until the return is confirmed.
19. Contacting Amicci About a Return
If you need help with a return, refund, exchange, faulty product or incorrect order, please contact our customer service team.
Amicci Clothing UK
Website: amicci.uk
Email: [admin@amicci.uk]
When contacting us, please include your order number so that we can locate your purchase quickly.
20. Policy Updates
We may update this Refund & Return Policy from time to time to reflect changes to our products, services, return procedures or applicable UK requirements.
The latest version will always be published on this page with an updated revision date.
We recommend reviewing the policy before making a return, particularly if your order was placed under a promotional offer or special sales terms.